Policies

Booking Online

A credit card is required at the time of booking with online appointments. Your credit card WILL NOT BE CHARGED when you book this appointment. You will PAY at the time of service. Your credit card information is securely held in our system to hold your appointment.

Cancellations

  • We understand there are important reasons to cancel an appointment, but as a courtesy to other clients and our staff, please kindly give us a 24-hour notice of cancellation to avoid a full charge.
  • If you cancel with less than 12 hours before your appointment time, a "Short Notice" fee of $42.50 will be charged to your account.

Gift Cards

Gift Cards expire 1 year from the date of purchase. After 1 year, gift cards will retain 50% of the service value... forever. After one year, the certificate will simply hold half the value paid at the time of purchase, which will be applied, to the session and the bearer will be responsible for paying the difference.

Late Arrivals

If you are running late we ask that you please call the office to notify your therapist. We will do our best to accommodate your session but may have to abbreviate it depending on our scheduling needs. The session cost will be charged as originally booked.

What is customary when it comes to tipping?

Tipping is always optional. It is an additional gift to your therapist. Those who choose to leave a tip often leave between 10-20%. Gratuity can be paid at time of service.

Do you take insurance?

We would, but insurance does not take us. We can give you a receipt for you to submit to your insurance company. Many of our clients have programs that allow them to get reimbursed from their work with us. We will happily issue a receipt for up to one year past the date of service.

Bad Weather

If the weather is bad or unsafe driving conditions exist, you can expect a call from us regarding your appointment. We don’t want you to feel unsafe, but we recognize here in Nashville folks may want to keep their appointments no matter the weather, so we do our best to be here. Cancellations due to weather are no problem. If you find yourself with the day off because of weather, we happily take last-minute appointments. If one of the staff is unable to come in we will call you immediately and try to find another time.

How is the experience at Basic Kneads distinct from other providers?

Basic Kneads is designed to appeal to both men and women with simple and calming furnishings. Unlike many massage providers that provide ancillary spa and beauty services, Basic Kneads is focused solely on professional massage. It’s all we do and we stake our reputation on it.